Newsletter Terms and Conditions

General provisions
Definitions
Technical requirements
General rules
Newsletter delivery agreement
Complaints about the Newsletter
Processing of personal data
Extrajudicial dispute resolution
Change of Regulations
Final provisions

§ 1. General provisions

1. These regulations (hereinafter referred to as the " Regulations ") define the rules and conditions for delivering the online store's Newsletter. “Ekogram” operating at the Internet address https://ekogram.pl/ (hereinafter referred to as the “ Shop ”).

2. The Regulations are the regulations referred to in Article 8 of the Act of 18 July 2002 on the provision of services by electronic means (hereinafter referred to as the " Act on the provision of services by electronic means ").

3. The Provider of the Newsletter is Nutkraft, a limited liability company, with its registered office in Kraków (registered office address: ul. Bolesława Prusa 10/18, 30-109 Kraków), entered into the register of entrepreneurs of the National Court Register maintained by the District Court for Kraków-Śródmieście in Kraków, 11th Commercial Division of the National Court Register under the KRS number: 0000915853, Tax Identification Number (NIP): PL6772467020 , National Business Registry Number (REGON): 38965943000000 , with the share capital of PLN 5,000 (five thousand zlotys) , fully paid up (hereinafter referred to as the " Provider ").

4. Contact with the Supplier is possible via:

1) e-mail – at the address: kontakt@ekogram.pl ;

2) traditional mail – at the following address: ul. Bolesława Prusa 10/18, 30-109 Kraków;

3) by phone – call +48 12 418 38 38.

5. Before subscribing to the Newsletter, the Subscriber is obliged to read the Regulations and the Privacy Policy.

6. In matters not regulated in the Regulations, the provisions of the Store regulations shall apply, available at: https://ekogram.pl/en/pages/regulamin hereinafter referred to as: " Store Regulations ").

§ 2. Definitions

The words written in capital letters used in the Regulations have the following meaning:

1) Supplier - term defined in § 1 section 3 of the Regulations;

2) Consumer - a natural person who enters into a legal transaction with the Supplier that is not directly related to his or her business or professional activity;

3) Newsletter – digital content within the meaning of the provisions of the Consumer Rights Act, including commercial information regarding the current activities of the Supplier (including information about new products and promotions available in the Store);

4) Non-compliance – this shall be understood as the non-compliance of the Newsletter with the Newsletter Agreement (the criteria for assessing the compliance of the Newsletter with the Newsletter Agreement are specified in Art. 43k sec. 1-2 of the Consumer Rights Act);

5) Privacy Policy - a document containing information on the processing of Subscribers' personal data by the Provider;

6) Entrepreneur - a natural person, a legal person or an organizational unit without legal personality, to which special provisions grant legal capacity, conducting business or professional activity on its own behalf;

7) Entrepreneur with Consumer Rights - a natural person conducting business or professional activity on his/her own behalf, who has concluded an Agreement with the Supplier directly related to his/her business activity, but which is not of a professional nature for that person, resulting in particular from the subject of the business activity performed by him/her;

8) Regulations - term defined in § 1 section 1 of the Regulations;

9) Store Regulations - term defined in § 1, section 6 of the Regulations;

10) Shop - term defined in § 1 section 1 of the Regulations;

11) Subscriber – a person who is a Consumer, Entrepreneur or Entrepreneur with Consumer rights, who has concluded an Agreement with the Provider for the provision of the Newsletter or has taken steps to conclude it;

12) Newsletter delivery agreement – an agreement for the provision of the Newsletter within the meaning of the provisions of the Consumer Rights Act, under which the Provider undertakes to provide the Subscriber with the Newsletter free of charge for an indefinite period, and the Subscriber undertakes to provide the Provider with personal data;

13) Consumer Rights Act - Act of 30 May 2014 on consumer rights;

14) Act on the provision of services by electronic means - defined term in § 1 section 2 of the Regulations.

§ 3. Technical requirements

1. In order to receive the Newsletter, it is necessary to:

1) connection to the Internet;

2) having devices that enable the use of Internet resources;

3) using a web browser that enables the display of hypertext documents on the device screen, linked on the Internet via a web service and supporting the JavaScript programming language, and also accepting cookies;

4) having an active e-mail account.

2. Within the Store, Subscribers are prohibited from using viruses, bots, worms or other computer codes, files or programs (in particular scripts and applications automating processes or other codes, files or tools).

3. The Provider informs that it uses cryptographic protection of electronic transfer and the Newsletter by applying appropriate logical, organizational and technical measures, in particular to prevent third parties from accessing the data, including through SSL encryption, the use of access passwords and anti-virus programs or anti-unwanted software.

4. The Provider advises that despite the security measures referred to in paragraph 3 above, the use of the Internet and services provided electronically may be at risk from malicious software entering the Subscriber's IT system and device, or from third parties gaining access to data stored on that device. To minimize this risk, the Provider recommends using antivirus software or other online identification protection measures.

§ 4. General rules

1. The Subscriber is obliged to use the Newsletter in a manner consistent with the provisions of generally applicable law, the provisions of the Regulations, as well as with good manners.

2. The Subscriber is prohibited from providing illegal content.

§ 5. Newsletter delivery agreement

1. In order to conclude the Newsletter Delivery Agreement, the Subscriber should provide the Provider with an e-mail address and submit a declaration of consent to receiving the Newsletter, reading the Regulations and Privacy Policy and accepting their provisions.

2. Achievement the activities indicated in paragraph 1 above may be performed in any way, in particular by the Subscriber completing the electronic form provided in the Store.

3. The Newsletter delivery agreement is concluded for an indefinite period.

4. The Provider informs and the Subscriber acknowledges that:

1) the delivered Newsletter is not subject to subsequent updating;

2) the frequency and dates of delivery of Newsletters are not defined in advance and depend on the current situation of the Provider.

5. The Newsletter is delivered via e-mail to the e-mail address provided by the Subscriber.

6. The Subscriber may terminate the Newsletter Agreement with immediate effect at any time and without giving any reason. Furthermore, pursuant to Article 27 et seq. of the Consumer Rights Act, the Subscriber who is a Consumer or an Entrepreneur with Consumer rights may withdraw from the Newsletter Agreement without giving any reason, within 14 (fourteen) days of its conclusion.

7. Withdrawal from or termination of the Newsletter Agreement, regardless of the basis for such termination, requires the Subscriber to submit an appropriate declaration to the Provider. The declaration referred to in the preceding sentence may be submitted by:

1) the Subscriber clicking on the link enabling unsubscription from the Newsletter, which is sent with each Newsletter;

2) The Subscriber sending the Provider a declaration of withdrawal from the Newsletter Agreement or its termination by e-mail. The declaration referred to in this point 2 may also be submitted on the form constituting Annex 2 to the Consumer Rights Act.

8. The Provider shall suspend the delivery of the Newsletter to the Subscriber immediately after the Subscriber performs one of the actions indicated in paragraph 7 above.

§ 6. Complaints about the Newsletter

1. The provisions of this § 6 apply only to Subscribers who are Consumers or Entrepreneurs with Consumer rights.

2. The Newsletter delivered to the Subscriber by the Provider must be consistent with the Newsletter Agreement at the time of its delivery.

3. The Provider is liable for any Non-Conformity existing at the time of delivery of the Newsletter and revealed within 2 (two) years from that time.

4. If a Non-Compliance is discovered, the Subscriber may submit a complaint containing a request to bring the Newsletter into compliance with the Newsletter Delivery Agreement.

5. The complaint is submitted via e-mail to the address indicated in § 1 section 4 point 1 of the Regulations.

6. The complaint should include:

1) name and surname of the Subscriber;

2) e-mail address;

3) description of the Non-Conformity discovered;

4) request to bring the Newsletter into compliance with the Newsletter Delivery Agreement.

7. The Provider may refuse to bring the Newsletter into compliance with the Newsletter Agreement if this is impossible or would require the Provider to incur excessive costs.

8. After considering the complaint, the Provider provides the Subscriber with a response to the complaint, in which:

1) acknowledges the complaint and indicates the planned date for bringing the Newsletter into compliance with the Newsletter Delivery Agreement;

2) refuses to bring the Newsletter into compliance with the Newsletter Delivery Agreement for the reasons indicated in paragraph 7 above;

3) rejects the complaint due to its unfounded nature.

9. The Supplier will respond to the complaint via e-mail within 14 (fourteen) days of its receipt.

10. If the complaint is accepted, the Provider will, at its own expense, bring the Newsletter into compliance with the Newsletter Agreement within a reasonable time from receipt of the complaint and without undue inconvenience to the Subscriber, taking into account the nature of the Newsletter and the purpose for which it is being used. The Provider will indicate the planned date for bringing the Newsletter into compliance with the Newsletter Agreement in its response to the complaint.

11. In the event of a Non-Conformity being discovered, the Subscriber may submit to the Supplier a declaration of withdrawal from the Agreement when:

1) bringing the Newsletter into compliance with the Newsletter Agreement is impossible or requires excessive costs;

2) The Provider has not brought the Newsletter into compliance with the Newsletter Agreement in accordance with paragraph 10 above;

3) The non-compliance persists even though the Provider has attempted to bring the Newsletter into compliance with the Newsletter Agreement;

4) The non-compliance is so significant that it justifies withdrawal from the Newsletter Agreement without prior request from the Provider to bring the Newsletter into compliance with the Newsletter Agreement;

5) it is clear from the Provider's statement or circumstances that the Provider will not bring the Newsletter into compliance with the Newsletter Agreement within a reasonable time or without excessive inconvenience to the Subscriber.

12. The declaration of withdrawal from the Agreement may be submitted via e-mail to the address indicated in § 1 section 4 point 1 of the Regulations.

13. The declaration of withdrawal from the Agreement should include:

1) name and surname of the Subscriber;

2) e-mail address;

3) date of delivery of the Newsletter;

4) description of the Non-Conformity discovered;

5) indication of the reason for submitting the declaration, selected from the reasons indicated in paragraph 11 above;

6) declaration of withdrawal from the Agreement.

14. The Subscriber may not withdraw from the Newsletter Delivery Agreement if the Non-Compliance is immaterial.

15. If the Subscriber withdraws from the Newsletter Agreement, the Provider shall suspend the delivery of the Newsletter immediately after receiving the declaration of withdrawal from the Newsletter Agreement.

§ 7. Processing of personal data

Information on the processing of personal data by the Provider can be found in the Privacy Policy available at: https://ekogram.pl/en/pages/polityka-prywatnosci .

§ 8. Extrajudicial dispute resolution

1. The provisions of this § 8 apply only to Subscribers who are Consumers.

2. The Subscriber has the option of using out-of-court complaint and redress procedures.

3. Detailed information on the possibility for the Subscriber to use extrajudicial methods of dealing with complaints and pursuing claims as well as the rules of access to these procedures are available at the offices and on the websites of:

1) district (municipal) consumer ombudsmen and social organizations whose statutory tasks include consumer protection;

2) Provincial Inspectorates of the Trade Inspection;

3) Office of Competition and Consumer Protection.

4. The Supplier informs that, unless such an obligation results from mandatory provisions of law, it does not use extrajudicial means of settling complaints and pursuing claims.

§ 9. Change of Regulations

1. The Supplier may make changes to the Regulations in the event of:

1) changes to the Supplier's data;

2) changes to the Supplier's scope of business;

3) the commencement of the provision of new services by the Provider, modification of services already provided or cessation of their provision;

4) making technical modifications to the Newsletter requiring adaptation of the provisions of the Regulations;

5) legal obligation to make changes, including the obligation to adapt the Regulations to the current legal status.

2. Subscribers will be notified of any changes to the Terms and Conditions by publishing the amended version on the Store's website. The amended version of the Terms and Conditions will also be sent to Subscribers by email.

3. A subscriber who does not agree to the changes to the Regulations may terminate The Newsletter Agreement will terminate with immediate effect within 7 (seven) days of receiving the amended version of the Terms and Conditions via email. Failure to terminate will be deemed consent to the amendments to the Terms and Conditions.

4. Termination of the Newsletter Agreement takes place by the Subscriber submitting a notice of termination of the Newsletter Agreement to the Provider. The notice referred to in the preceding sentence may be sent via email to the address indicated in § 1, section 4, point 1 of the Regulations.

5. Immediately after receiving the declaration referred to in paragraph 4 above, the Provider shall suspend the delivery of the Newsletter.

§ 10. Final provisions

1. The law applicable to these Terms and Conditions and the Newsletter Agreement is Polish law. However, the choice of Polish law made in the preceding sentence does not deprive the Consumer of the protection afforded by the provisions of foreign law which cannot be derogated from by agreement and which would apply in the absence of the choice of Polish law made in the preceding sentence.

2. The current version of the Regulations is effective from 1 October 2025.

Newsletter Terms and Conditions

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