FAQ - Frequently Asked Questions

Here you will find the answer to the most frequently asked questions. If your question is not on the list, write or call us. Contact details for the online store and the store in Krakow can be found at the bottom of this page.


Orders placed before 12:00 on business days are shipped the same day. Delivery is usually the next business day.

We deliver via:

DPD courier - cost PLN 15.99

Paczkomaty 24/7 - PLN 14.99

Collection from the store in Krakow - free of charge

Find out more on the shipping page.

Unfortunately, at the moment, shipments to the EU are temporarily suspended. We only carry out orders with delivery in Poland.

Return / Complaint

The return can be reported within 14 days of receiving the shipment.

The return should be sent by courier to the address of our warehouse:

Michal Pelc ANAGRAM
Jodlowka 777
32-765 Jodlowka
phone: 12 418 38 38

- With the note return/complaint

To return, please attach the form, which you can download here .

The return form can be downloaded here.

In the case of a product complaint, please contact us by e-mail to the following address: kontakt@ekogram.pl , along with a completed complaint protocol and photos of the advertised product.


Please contact the customer service department as soon as possible, tel: 12 418 38 38 .

If the order has already been processed by the warehouse, unfortunately we will not be able to change it.

If, after checking the package, it turned out that the received products are not in accordance with the order, please contact us by e-mail: kontakt@ekogram.pl

Webshop customer service

Telephone orders, information about products and order fulfillment:

Phone: 12 418 38 38

Opening hours
Monday - Friday: 7:00 am - 3:00 pm

ekogram - the real food
32-765 Jodłówka

contact us

Store in Cracow

Phone: 530 117 128

Opening hours

Monday - Friday: 9:00 a.m. - 6:00 p.m.
Saturday: 9:00 am - 2:00 pm

ekogram - the real food
Na Stawach Square 10
30-107 Krakow

Store operator

Michał Pelc ANAGRAM
ul. Wiarus 3/3
32-087 Zielonki
NIP: 5130108141