FAQ - Frequently Asked Questions

Orders placed before 12:00 on business days are shipped the same day. Delivery is usually the next business day.

We deliver via:

DPD courier - cost PLN 15.99

Paczkomaty 24/7 - PLN 14.99

Collection from the store in Krakow - free of charge

Find out more on the shipping page.

Unfortunately, at the moment, shipments to the EU are temporarily suspended. We only carry out orders with delivery in Poland.

The return can be reported within 14 days of receiving the shipment.

The return should be sent by courier to the address of our warehouse:

Michal Pelc ANAGRAM
Jodlowka 777
32-765 Jodlowka
phone: 12 418 38 38

- With the note return/complaint

To return, please attach the form, which you can download here .

The return form can be downloaded here.

In the case of a product complaint, please contact us by e-mail to the following address: kontakt@ekogram.pl , along with a completed complaint protocol and photos of the advertised product.

Please contact the customer service department as soon as possible, tel: 12 418 38 38 .

If the order has already been processed by the warehouse, unfortunately we will not be able to change it.

If, after checking the package, it turned out that the received products are not in accordance with the order, please contact us by e-mail: kontakt@ekogram.pl