How we pack orders

Have you ever wondered what happens to your order before the courier knocks on your door? For us, it's not an assembly line, but a dedicated pair of hands that takes care of each package from start to finish. Take a peek behind the scenes of our packing process!

Watch a video of how we pack

THE REAL DELIVERY* Every package is guaranteed

What is THE REAL DELIVERY? It's our guarantee that your shipment will arrive safe and sound—and if anything gets damaged in transit, we'll replace it no questions asked.

For you, this means one thing: you can buy glass jars online risk-free. You don't have to worry about whether the package will survive the journey, or fret about wasted money if something breaks. We take care of it.

We've been shipping glass for over 15 years and we know how to pack it—that's why damage is truly rare. But if something does go wrong, all you need to do is take a photo and fill out a simple form, and we'll send you new products right away. No excuses, no waiting.

Step 1: We gather your order

Everything starts with a list. We check your order item by item and pick the products from the shelves. While doing so, each product undergoes a quick inspection—we check if the packaging is intact and if everything looks as it should. Only then does the product go to the packing table.

Step 2: We choose a custom-fit box

We don't send small items in large boxes—that's a waste of space, material, and common sense. We choose a box so that the products have just enough space in it as they need. If you order 6 jars of the same size, they go into a special collective carton, where they travel even more safely.

Step 3: We secure, but without plastic

Instead of bubble wrap and plastic fillers, we use cardboard and paper. First, a special cardboard filler goes into the bottom of the package, which absorbs shocks during transport. Each jar is individually wrapped in corrugated cardboard, and another layer of filler is added on top so that nothing moves inside during the journey. This way, your purchases arrive safe and sound, and you don't have to wonder what to do with a mountain of plastic.

Step 4: We seal and send it to you

Finally, we close the package with our company tape featuring our logo—thanks to it, you'll recognize a package from Ekogram from afar. We attach the label and... it's ready! The package is just waiting for the courier.

Why do we pack this way?

Because Ekogram is not just about ecological products on the shelves—it's an approach that makes sense from the order all the way to your doorstep. A package secured with cardboard and paper instead of plastic is not an add-on for us, but a standard. Small things make a difference, and we believe that a well-packed package is the best calling card for a store.

See you with your next order!