Refund policy

CHAPTER VII. RIGHT TO WITHDRAW FROM THE CONTRACT:

 

  1. According to Art. 27 of the Consumer Act, the Seller informs about the right of the Consumer and the Consumer-Entrepreneur to withdraw from the Sales Agreement within 14 days without giving any reason. The deadline to withdraw from the Agreement expires after 14 days from the day on which the Consumer or Consumer-Entrepreneur came into possession of the item or on which a third party other than the carrier and indicated by the Consumer or Consumer-Entrepreneur came into possession of the item.
  2. To exercise the right to withdraw from the Sales Agreement, the Seller must be informed about the decision to withdraw from the Sales Agreement by an unequivocal statement (e.g. in the form of a letter sent by letter or e-mail). If the Consumer or Consumer-Entrepreneur uses the form of sending a statement of withdrawal from the Sales Agreement by e-mail, the Seller will immediately send the Consumer or Consumer-Entrepreneur a confirmation of receipt of information about withdrawal from the contract on a durable medium (e.g. by e-mail).
  3. The Consumer or Consumer-Entrepreneur may also use the model withdrawal form, which is attached 1 to these Regulations, however, it is not obligatory.
  4. In order to meet the deadline to withdraw from the Sales Agreement, it is enough to send information regarding the exercise of the Consumer's or Consumer-Entrepreneur's right to withdraw from the contract before the deadline to withdraw from the Sales Agreement.
  5. Effects of withdrawal from the contract: in the event of withdrawal from the Sales Agreement, the Seller returns to the Consumer or Consumer-Entrepreneur all payments received from him, including the costs of delivering the Products (except for additional costs resulting from the method of delivery chosen by the Consumer or Consumer-Entrepreneur other than the cheapest usual method delivery offered by the Seller), immediately, and in any case not later than 14 days from the date on which the Seller was informed about the decision of the Consumer or Consumer-Entrepreneur to exercise the right to withdraw from the Sales Agreement.
  6. The Seller will return the payment using the same payment methods that were used by the Consumer or Consumer-Entrepreneur in the original transaction, unless the Consumer or Consumer-Entrepreneur expressly agreed to a different solution; in any case, the Consumer or Consumer-Entrepreneur will not incur any fees in connection with this reimbursement. In the case of payment for the Products with a payment or credit card, the refund is made to the bank account assigned to the card . The Seller may withhold the reimbursement until receipt of the Products or until proof of their return is provided to him, whichever occurs first.
  7. Returned Products The Consumer or Consumer-Entrepreneur is asked to send back or deliver to the following address of the Seller: Michal Pelc ANAGRAM Jodłówka 777, 32-765 Jodłówka, immediately, and in any case not later than 14 days from the date on which the Consumer or Consumer-Entrepreneur informed the Seller on withdrawal from the Sales Agreement. The deadline is met if the Consumer or Consumer-Entrepreneur sends back the Product before the 14-day period expires. The Consumer or Consumer-Entrepreneur will have to bear the direct costs of returning the Products.
  8. The Consumer or Consumer-Entrepreneur is only liable for a decrease in the value of the Products resulting from using them in a different way than was necessary to establish the nature, characteristics and functioning of the Products. This means that if the Consumer or Consumer-Entrepreneur returns a damaged Product, used for a purpose other than necessary to establish the nature, characteristics and functioning of the Product, the Seller is entitled to return to the Consumer or Consumer-Entrepreneur the Price reduced by the lost value of the Product through incorrect use of the Product. from the Product. The Consumer or Consumer-Entrepreneur is asked to properly secure the returned Products for the time of their transport to the Seller, in particular the glass packaging of the Products, which is not properly secured during transport to the Seller, may be damaged, also destroying the contents of the packaging.
  9. Pursuant to the provisions of art. 38. of the Consumer Act, the Consumer and the Consumer-Entrepreneur are not entitled to withdraw from the contract in relation to contracts:
    1. for the provision of services, if the entrepreneur has fully performed the service with the express consent of the Consumer or Consumer-Entrepreneur, who was informed before the commencement of the service that after the performance of the service by the entrepreneur, he will lose the right to withdraw from the contract;
    2. in which the price or remuneration depends on fluctuations in the financial market over which the entrepreneur has no control and which may occur before the deadline to withdraw from the contract;
  • in which the subject of the service is a non-prefabricated item, manufactured according to the Consumer's or Consumer-Entrepreneur's specifications or serving to satisfy his individual needs;
  1. in which the subject of the service is an item that deteriorates quickly or has a short shelf life;
  2. in which the subject of the service is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery;
  3. in which the subject of the service are items which, due to their nature, are inseparably connected with other items after delivery;
  4. in which the subject of the service are alcoholic beverages, the price of which was agreed at the conclusion of the contract, and the delivery of which may take place only after 30 days and whose value depends on market fluctuations over which the entrepreneur has no control;
  5. in which the Consumer or Consumer-Entrepreneur explicitly demanded that the entrepreneur come to him for urgent repair or maintenance; if the entrepreneur provides additional services other than those requested by the Consumer, or provides items other than spare parts necessary to perform the repair or maintenance, the Consumer or Consumer-Entrepreneur has the right to withdraw from the contract in relation to additional services or items;
  6. in which the subject of the service are sound or visual recordings or computer programs delivered in a sealed package, if the package was opened after delivery;
  7. for the delivery of newspapers, periodicals or magazines, with the exception of a subscription agreement;
  8. concluded by way of a public auction;
  9. for the provision of accommodation services other than for residential purposes, transport of goods, car rental, catering, services related to leisure, entertainment, sports or cultural events, if the contract specifies the day or period of service provision;
  10. for the delivery of digital content that is not recorded on a tangible medium, if the performance of the service began with the express consent of the Consumer or Consumer-Entrepreneur before the deadline to withdraw from the contract and after informing him by the entrepreneur about the loss of the right to withdraw from the contract.